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Call Experts has recently developed cutting edge solutions for YOUR HVAC company. These services include imbedded account logic, SMS Text Messaging, and Web On Call Scheduling.
All accounts are programmed with imbedded logic that allows our agents to follow your particular protocols and instructions in an efficient manner. We can program an account to automatically take the steps needed to deliver messages or dispatch calls in routine or emergency situations. Review the flow chart to better understand how this can work for you.
Utilizing our in-house SMS Text Messaging Server, we can streamline your service while offering total accountability. This technology allows delivery of any and all messages to cell phones that support text messaging. This is especially useful when messages are of an urgent nature and response time is critical. This is how it works:
Mobile text paging
- Your Tech would get a text message on their cell phone rather than a separate pager
- Your Tech can reply to the message from the cell phone without having to call into the service
- Once the system gets confirmation, it will mark the message as delivered so the Tech is not contacted again
- If the message is NOT confirmed, our agents can take steps to contact the Tech directly via cell phone, home phone, etc...
Call Experts has also developed a revolutionary way to create and manage your on call schedules. Our new Web On Call application allows you to log on to the Web and build or make changes to your schedule any time. This is how it works:
Web On Call Scheduling
- We put the power of On Call Scheduling in YOUR hands! No more faxing or emailing your schedules to a middle person
- Simply log on to a specialized Web site created solely for you and your employees
- Put your own On Call Schedules in, change them when needed
- All changes are automatically updated in our system
Call Experts also has several ways for your HVAC business to drum up business during the slower times in the Fall and Spring. Here are a few:
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Proactive Service Reminders
We can call, email, fax or text message your customers with reminders for duct cleaning and general maintenance issues. -
Email and Text Message Blasts
Let you customers know about any new specials or promotions you may be running before the busy summer months.
These services can be automated and customized to fit in with your business model and customer care protocols.
Request your obligation-free quote now! If you still have questions, please contact us to get more information. Call 1.800.374.0911 to speak to one of our sales representatives.
